FAQ's
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What are the benefits of making my reservation on MarylandShuttle.com

When you book your reservation online, you save the time and hassle of spelling addresses and double checking information with the person on the other side of the phone. What's more, you may qualify for special discounts available to customers who book their reservations online. Enjoy the convenience and peace of mind of having your reservation completed in advance by visiting our reservations web site today.

How do I make a reservation if I do not see a price quote or Book It option?

The site is automated to minimize your data entry. There are some known issues with the latest version of certain browsers.To change the flight time or pick up time, please use the backspace to delete the current entry and see the drop down options. Once the pick up, drop off and time information is entered system will display the price automatically upon 'TAB' out from these fields.

How do I know whether my reservation has been updated after I call the office to make changes to my itinerary?

Any change to your reservation online by yourself or by the customer care representative in the office will result in an email confirmation to the e-mail address listed in the reservation. This confirmation will include all details about your reservation highlighting price difference or charges to your credit card in case of prepaid rides. If you did not enter an email ID at the time of booking you can call the office and request them to resend the confirmation to any mail ID that you can access and keep a local copy.

Do I need to enter my flight details to make a reservation online?

No. Flight details are not mandatory.However, if this information is made available, our dispatchers can keep track of change in flight status and ensure timely pick up by our drivers.

Can I manage my reservation online ?

Yes, you can. You need to register with us online and create your own account with Marylandshuttle. Once you register you will receive an user ID and password via email that you can use to SignIn and manage your reservations all by yourselves. As a registered user, you will also receive promotional offers, if any, going forward.

Where will my driver pick me up at the airport?
Please note that airport regulations require us to pick you up at the outside curb in front of your exit at Reagan National and BWI Airports. - at the lower level of the terminal.

At IAD Airport in Dulles:
Your driver will pick you up in the hourly parking lot across from the lower level exit. Pickup will be between rows 15 and 17.

Please call us at 301-222-2222 and let us know when you have claimed your baggage and are ready for pickup. Your driver will be standing by at a location near the terminal.

Will my driver wait if I my arrival is late?

Your driver will wait for you up to 90 minutes after your scheduled pickup time, after which they will be released in order to serve other passengers who genuinely need us. The driver's pickup time is your flight arrival time.

I need to cancel my reservation
Maryland Shuttle understand your travel plans may change. With that in mind, we provide you with a very simple cancellation policy: regardless of whether you made your reservation online or via our phone number (301) 222-2222, just give us 6 hours notice prior to your pickup time and we will give you a full refund. Refunds normally show up on your credit card account within 2 to 7 business days.

Is my information secure?
Yes. Keeping your personal information and any credit card information secure and confidential is one of our most important priorities. Any information regarding your credit card that shared with our system during the reservation process is SSL encrypted. This can be verified by several methods:
When you are booking your reservation you will arrive to the payment page which is using a SSL Encryption. You will notice a padlock in the status bar area of your browser when viewing this encrypted page. You can double click this padlock to view information regarding our security certificate.

If you still do not wish to exchange personal information over the Internet, please call our our office to speak directly to a customer service agent. We will be happy to assist you with anything within our reach, please feel free to give us a call at (301) 222 - 2222

Does Maryland Shuttle have a Privacy Policy
Yes, Maryland Shuttle and MarylandShuttle.com do have an online privacy policy and you can view it here.

What are the restrictions on luggage?
Our luggage policy closely follows that of airlines. A good rule of thumb is two checked bags and one carry on. If your checked bags exceed 50 pounds or the total dimensions for the checked bags exceed 80 inches (add length + width + height), or if you'll be carrying a surfboard, crate, skis or other large items, please call our offices for special instructions.